Refund policy

At Pawjoy, your satisfaction means the world to us. We want every shopping experience to be positively perfect. If for any reason you are not completely happy with your purchase, here’s how we can help:

Returns & Refunds

Eligibility: You can request a return or refund within 30 days of receiving your order.

Condition: Items must be unused, in their original packaging, and in the same condition that you received them.

Non-returnable items: Personalized items, and clearance items cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at [the chatbot] within 7 days of delivery with photos of the product and packaging. We’ll send a replacement or issue a full refund.

How to Request a Refund

1. Email us at [your email] with your order number and reason for return.

2. We will provide return instructions.

3. Once we receive and inspect the returned item, we will notify you and process your refund to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card company. If you stil have concerns, contact us via the chatbot